Get in touch
webstream@nyggis.noWhat to include
It saves a round trip if you can say:
- Which device and which version of the app, both shown under Settings, then About.
- Whether the source is an Xtream Codes account or an M3U playlist.
- What you expected to happen, and what happened instead.
- If a source will not connect, what the Test Connection button on the source screen reported.
Please do not send your provider password. Nothing I can help with needs it.
Things I cannot fix
Webstream only plays what your provider serves, so anything about the provider belongs with the provider. That includes which channels exist, what they cost, why a login stopped working, and why a stream is down.
One case comes up often enough to name: if a provider refuses the connection on your home network but works on cellular, they are blocking your address. Only they can lift that.
Channels or films you just bought are missing
The app keeps your provider's list for twelve hours so it does not re-download tens of megabytes every launch. Open Settings, find Channels, Movies & Series, and tap Refresh Now. On iPhone and iPad you can also pull down on any browse screen.
Subscriptions and refunds
Premium is billed by Apple, not by me, so I cannot issue refunds or see your purchase. Manage or cancel it in your App Store subscriptions. The Premium page explains the terms.